Policy Baskit – Refund & Replacement Policy

At Baskit, we aim to deliver fresh, high-quality groceries every time. Because most of our items are perishable, we do not accept physical returns. However, we do offer refunds or replacements for genuine issues.

Eligible for Replacement or Refund

You may request a replacement or refund if:

• Items are damaged, rotten, or unusable at the time of delivery
• Incorrect items were delivered
• Missing items from your order

To submit a claim, please:

• Contact us within 2 hours of delivery
• Send photos or video clearly showing the issue
• Include your order number

Once verified, we will process either:

• Replacement of items (next available delivery slot or with next order), or
• Refund for affected items only

Not Eligible

Refunds or replacements do not apply to:

• Personal preference (taste, size, shape, colour, ripeness)
• Items stored incorrectly after delivery
• Issues reported after 2 hours
• Products stolen or tampered with after photo proof of delivery
• Safe-drop deliveries where proof has been provided

Where Will Replacements Be Delivered?

Replacements will be delivered:

• With your next Baskit order (free)
• Same day or next day depending on route availability

(If a replacement is requested without any new order, a small delivery fee may apply.)

Refund Processing

Refunds are processed to the original payment method and may take 2–5 business days, depending on your bank.